Returns Policy iplastidip.ie / IONET SALES LTD
iPlastidip.ie believe you will be delighted with your order, but there may be occasions when you may feel it necessary to return an item. These terms do not affect your statutory rights.
If you are unhappy with goods in any way, you may return your order within 21 days of the delivery date for a full refund of the product value. All goods must be returned in their original packaging and in an unused and unopened condition to the address given below. Please note: for returned goods that have been used or opened, we will be unable to provide a refund. If products are returned in a damaged state, we reserve the right to deduct, from any refund, an amount to cover replacement of the container, the cost of labour incurred in transferring product into new containers, and the cost of any material loss in the transfer process.
We recommend that you request a ‘Proof of Delivery Certificate’ from the Post Office / shipping service provider for the item returned.
It is your responsibility to ensure that the item is returned to us in a safe and secure manner, we suggest that you use a recorded postal/courier service. Please ensure that the postal service you use covers the value of your order. Return shipping costs are non-refundable. If the item is being returned due to our error and this has been agreed by our customer service department, then any postage will be reimbursed.Please include your name and address details with your return, and where possible your order number and the date of purchase. It would also be appreciated if you would advise us of the reason for the return, and if a refund or exchange is required.
Please send returns to:
IONET SALES LTD
Unit 34 Canal Walk
Application of paint products:
All materials supplied by iplastidip that are applied to customers projects are solely at the customers risk. We are in no way liable for any problems that occur. iplastidip is not liable for any damage, compensation or expenses accrued due to the application of product supplied. It is therefore suggested you apply first to an insignificant part of your project, leave for 1 week before removing to ensure it is safe on the project you are doing and you are happy with the end result.
The provisions hereof cannot deprive the customer of their right to legal warranty requiring THE MERCHANT to protect the customer against latent defects of goods sold.
The customer is expressly informed that THE MERCHANT is not the manufacturer of the goods presented in THE MERCHANT SITE and that THE MERCHANT shall not be held liable for defective goods.
In the case of damage to a person or property resulting from a product defect, only the product manufacturer shall be held liable and sought after by the customer, by means of the information provided on the packaging of said product.
All products sold on THIS MERCHANT SITE are under a one (1) year warranty. All products that have been modified or repaired by the customer or any other party not chosen by THE MERCHANT are not covered by this warranty.
Any product applied to your car /project is 100% at your own risk. We do not condone or guarantee it will coat everything 100%. There are risks. Problems arise on cars from previous repairs. This will cause reactions and peel the paint. This is almost always down to bad previous repairs (or ‘cheap’ resprays, wax or silicone reactions from poor prep cleaning. We cannot predict every outcome due to so may variables. Condition of project, prep, environment applied, ability of the person applying. We accept no responsibility for any costs incurred. These, you will have to bear yourself.
Products are delivered to the address specified by the customer on the purchase order and only to geographic zones that we list.
All products leave our premises in perfect condition. The customer must notify the carrier / shipper of even the slightest trace of damage (holes, signs of crushing, etc.) to the parcel, and refuse the package if necessary. A new, identical product will then be sent to the customer at no additional charge.
No exchanges can be made at a later time for goods claiming to be damaged during carriage without notification at the time of reception.
As with any shipment, a delay or loss of goods is possible. In such a case, the carrier shall start an investigation. Every effort is made, for as long as necessary, to find the package. If the package is not found, the carrier will reimburse THE MERCHANT, who will deliver a new, identical package to the customer free of charge. This process may take up to 28 days.
We shall not be held responsible for delayed delivery times due to the carrier, including for the loss of goods, bad weather or strikes.